Unable to access Rovo Studio

Update timeline

1. investigating Jun 15, 2026, 06:48 AM UTC

   We are currently investigating reports of some users being unable to access Rovo Studio or remove apps from the Rovo access blocklist. Our teams are actively working to identify the cause and resolve the issue. We will provide a further update within one hour.

2. investigating Jun 15, 2026, 07:55 AM UTC

   Our teams continue to investigate the root cause of this issue. We have identified a workaround that can mitigate the impact while a permanent fix is implemented, expected within approximately 10 hours or sooner. We are proactively reaching out to affected customers with this interim solution. If you are experiencing a similar issue, please raise a support case for assistance.

3. identified Jun 15, 2026, 05:44 PM UTC

   We have identified the likely cause of the issue, and our teams are diligently working on a permanent fix. Affected customers may experience an inability to access Rovo Studio or to remove apps from the access blocklist. A workaround is available; affected customers can raise a support case and our team can restore access quickly. We'll share additional updates here at 18:00 UTC on June 16th, 2006, or as more information becomes available.

4. identified Jun 16, 2026, 05:45 PM UTC

   Our teams are continuing work on a permanent fix. Affected customers may experience an inability to access Rovo Studio or to remove apps from the access blocklist. A workaround is available; affected customers can raise a support case and our team can restore access quickly. We'll share additional updates here at 18:00 UTC on June 17th, 2026, or as more information becomes available.

5. monitoring Jun 17, 2026, 05:14 AM UTC

   Our teams have identified the root cause of this issue and implemented a fix. We are beginning to observe signs of recovery, with some users regaining the ability to access Rovo Studio and remove apps from the Rovo access blocklist. We are closely monitoring the situation to ensure stability and will provide a further update once full recovery is confirmed. If you require assistance in the meantime, please reach out to our support team.

6. resolved Jun 17, 2026, 05:00 PM UTC

   On June 15, 2026, affected Rovo users, for some customers, may have experienced a service disruption with the Rovo access blocklist, where they were unable to remove apps from the blocklist. The issue with the Rovo access blocklist has now been resolved, and the service is operating normally for affected customers. Customers can use the Rovo access page to unblock any app instances, including Studio: https://support.atlassian.com/organization-administration/docs/manage-rovo-access/ If you continue to experience any issues, please contact our support team by raising a ticket at https://support.atlassian.com/