Degraded performance of Cloud Products when selecting users or teams

Update timeline

1. investigating Feb 19, 2026, 04:44 PM UTC

   We are actively investigating reports of performance degradation affecting the ability to select users and teams in specified fields on certain sites. We will share updates here as more information is available.

2. investigating Feb 19, 2026, 05:14 PM UTC

   We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience inability to select users and teams in specified fields on certain sites. We will continue to share additional updates here as more information is available.

3. identified Feb 19, 2026, 05:34 PM UTC

   Mitigation is progressing, and user experience is returning to normal. Some affected users may experience inability to select users and teams in specified fields on certain sites.

4. identified Feb 19, 2026, 06:56 PM UTC

   We continue to make progress on full mitigation, and more users should see experience returning to normal. Some affected users may experience inability to select users and teams in specified fields on certain sites. We will continue to share additional updates here as more information is available.

5. identified Feb 19, 2026, 09:04 PM UTC

   Several regions have fully recovered, and the team continues to diligently work on full mitigation. Some affected users may experience inability to select users and teams in specified fields on certain sites. We anticipate next update to be posted in approximately 8 hours.

6. identified Feb 20, 2026, 02:52 AM UTC

   Our team has identified components of Jira Service Management that are also impacted by this incident and we have updated our notifications here appropriately. We anticipate our next update to be posted within 8 hours, as our team continues working with urgency towards mitigation of this issue.

7. identified Feb 20, 2026, 04:14 AM UTC

   Customers using Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields. We are continuing to work towards mitigating this issue for all users and products. We anticipate our next update to be posted within 6 hours as we continue our investigation.

8. identified Feb 20, 2026, 07:13 AM UTC

   We understand that customers using Customer Service Management, Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields. We are continuing to work towards mitigating this issue for all users and products. We anticipate our next update to be posted within 6 hours or sooner based on significant progress.

9. identified Feb 20, 2026, 12:26 PM UTC

   We understand that customers using Customer Service Management, Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields. We are continuing to work towards mitigating this issue for all users and products. We anticipate our next update to be posted within 6 hours or sooner based on significant progress.

10. resolved Feb 20, 2026, 12:26 PM UTC

    This issue has been resolved and all services are functional.