Atlassian incident · via Atlassian Developer

Missing Marketplace transaction data in partner reports since April, 10 2026

Major Resolved View vendor source →
Started
Apr 13, 2026, 10:58 AM UTC
Resolved
Apr 13, 2026, 03:11 PM UTC
Duration
4h 13m
Detected by Pingoru
Apr 13, 2026, 10:58 AM UTC

Affected components

Bitbucket Cloud APIsApp listing managementApp DeploymentApp listingsConfluence Cloud APIsArtifactory (Maven repository)Atlassian Support contact formApp pricingJira Cloud APIsCreate and manage appsDeveloper communityDeveloper documentationDeveloper service deskApp submissionsAuthentication and user managementProduct EventsMarketplace service deskUser APIsCategory landing pagesForge App InstallationWebhooksEvaluations and purchasesAtlassian SupportForge CDN (Custom UI)In-product Marketplace and app installation (Cloud)Forge Function InvocationWeb TriggersVulnerability management [AMS]In-product Marketplace and app installation (Server)aui-cdn.atlassian.comNotificationsForge App LogsPrivate listingsForge App MonitoringReporting APIs and dashboardsDeveloper consoleSearchForge direct app distributionVendor managementHosted storageVendor Home PageForge CLIEnd-user consentForge App AlertsApp Data ResidencyForge SQLForge MonetisationForge Feature Flags Evaluations

Update timeline

  1. investigating Apr 13, 2026, 10:58 AM UTC

    We are aware that transaction-related information for Marketplace apps has not been available in partner reports since April 10, 2026. Our team is actively investigating the root cause and working to restore the data. Partners may notice missing transaction records for this period. We will provide updates as we have more information. We apologize for the inconvenience.

  2. identified Apr 13, 2026, 01:32 PM UTC

    Transaction information for Marketplace apps has been restored and is now appearing again in partner reports. You may still see up to a 3-hour delay before new transactions show in your reports while we work to bring this back to normal. We are closely monitoring the situation and will continue to share updates.

  3. resolved Apr 13, 2026, 03:11 PM UTC

    The issue has now been resolved, and the service is operating normally for all affected customers.

Looking to track Atlassian downtime and outages?

Pingoru polls Atlassian's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when Atlassian reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track Atlassian alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring Atlassian for free

5 free monitors · No credit card required