Atlassian incident · via Atlassian Developer
Delay in Jira Webhook Delivery
Resolved after 4 hours 8 minutes, affecting Bitbucket Cloud APIs and App listing management and 1 more, on May 12, 2026.
On May 12, 2026, some users in EU West region may have experienced delayed or queued webhook events. The issue has now been resolved, and the service is operating normally for all affected customers.
Affected components
Update timeline
- investigating May 12, 2026, 02:03 PM UTC
We are aware of delays in Webhook event delivery that may be impacting Marketplace app integrations, primarily in the EU-West region. Some partners may experience delayed or queued Webhook Events. Our teams are investigating the root cause, and we will provide further updates within the next 1 hour.
- investigating May 12, 2026, 03:00 PM UTC
Our teams are still investigating the root cause, and we will provide further updates within the next 2 hours.
- identified May 12, 2026, 04:27 PM UTC
We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience delayed or queued webhook events. We will continue to share additional updates here as more information is available.
- monitoring May 12, 2026, 05:52 PM UTC
Delayed or queued webhook events issue has been resolved, and services are now operating normally for all affected customers. We will continue to monitor performance closely to confirm stability.
- resolved May 12, 2026, 06:11 PM UTC
On May 12, 2026, some users in EU West region may have experienced delayed or queued webhook events. The issue has now been resolved, and the service is operating normally for all affected customers.
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