Delays in Opsgenie, JSM Ops and Compass Ops notifications

Update timeline

1. investigating Sep 30, 2025, 02:07 PM UTC

   We are observing delays in Opsgenie, JSM ops and Compass ops notification flows. No alert has been lost and our team is actively working on it to mitigate the delays. We'll keep you posted with further updates.

2. identified Sep 30, 2025, 02:09 PM UTC

   We continue to work on resolving the notification delays for Jira Service Management, Opsgenie, and Compass. We have identified the root cause and expect recovery shortly.

3. monitoring Sep 30, 2025, 02:22 PM UTC

   We have identified the root cause of the notification delay for Opsgenie, JSM Ops and Compass Ops and have mitigated the problem. We are now monitoring closely.

4. resolved Sep 30, 2025, 02:32 PM UTC

   Between 13:10 UTC to 14:00 UTC, we experienced notification delay for Jira Service Management, Opsgenie, and Compass in only EU-region. The issue has been resolved and the service is operating normally.