Atlassian Support Outage History

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Atlassian Support had 13 outages in the last 2 years totaling 193h 14m of downtime — averaging 0.5 incidents per month.

There were 13 Atlassian Support outages since October 6, 2025 totaling 193h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://support.status.atlassian.com

Minor October 1, 2026

Job processing and scheduling is degraded affecting multiple Atlassian products

Detected by Pingoru
Oct 01, 2026, 07:01 AM UTC
Resolved
Oct 01, 2026, 07:51 AM UTC
Duration
49m
Affected: Ticketing
Timeline · 2 updates
  1. identified Oct 01, 2026, 07:01 AM UTC

    Our teams continue to work on recovery until the incident is fully resolved. We will provide further updates if we have significant progress to share. There is also an impact to the new support tickets created in terms of missing SLA component, notifications which may be affecting the response times and backlog management of some tickets.

  2. resolved Oct 01, 2026, 07:51 AM UTC

    On 01st Oct 2026, between 01:00 UTC and 07:25 UTC, users may have seen missing job execution, including delayed email-to-ticket processing and schedules that do not run as expected. We have now implemented a fix and and services have been restored to normal operation for affected customers. The impact to support tickets with missing SLA component and delayed notifications have also confirmed recovery. Note: For Bitbucket customers, if there was any scheduled pipelines that did not run during the incident window, you may wait for the next scheduled execution or trigger them manually.

Read the full incident report →

Major September 23, 2026

Atlassian Community - Access Issue for Jira Product Discovery Resources

Detected by Pingoru
Sep 23, 2026, 12:44 PM UTC
Resolved
Sep 23, 2026, 08:14 PM UTC
Duration
7h 29m
Affected: Community
Timeline · 5 updates
  1. identified Sep 23, 2026, 12:44 PM UTC

    We have identified an issue affecting access to Jira Product Discovery community and support resources on Atlassian Community. Impacted users may encounter errors or broken links when attempting to access the Jira Product Discovery discussion group, articles, FAQs, or related documentation. Our engineering teams are actively working on a resolution. We will provide our next update in 2 hours, or as soon as we have a material update.

  2. identified Sep 23, 2026, 02:41 PM UTC

    We have deployed a configuration fix, which has restored access to key Jira Product Discovery articles, FAQs, the public roadmap, and the product handbook. Our engineering team is continuing to work on resolving access for the remaining community group and discussion links. We will provide another update in 2 hours, or sooner if we make further progress.

  3. identified Sep 23, 2026, 04:47 PM UTC

    Our teams continue to work on a mitigation. Affected users may experience access issues for community group and discussion links. We will continue to share additional updates here as more information becomes available.

  4. identified Sep 23, 2026, 07:07 PM UTC

    Our teams have engaged a third-party vendor to mitigate the issue, and we will provide updates here as more information becomes available.

  5. resolved Sep 23, 2026, 08:14 PM UTC

    On September 23, 2026, affected users may have experienced some service disruption on Atlassian Community. The issue has now been resolved, and the service is operating normally for all affected customers.

Read the full incident report →

Critical April 2, 2026

Confluence documentation and knowledge base is unavailable

Detected by Pingoru
Apr 02, 2026, 01:49 AM UTC
Resolved
Apr 02, 2026, 02:39 AM UTC
Duration
50m
Affected: Support PortalTicketingKnowledge BaseCommunityAPI DocsPublic Issues TrackerTrainingBlogsCareersContent DeliverySearchDownloads AccessPreferences Center
Timeline · 3 updates
  1. investigating Apr 02, 2026, 01:49 AM UTC

    Our team is investigating an issue relating to 503 errors being displayed when attempting to load confluence.atlassian.com. We are investigating this issue with urgency and will provide an update within 1 hour.

  2. monitoring Apr 02, 2026, 02:23 AM UTC

    We are now seeing recovery across confluence.atlassian.com and ja.confluence.atlassian.com sites. We are continuing to monitor the recovery and will update when we are satisfied that this incident is fully resolved.

  3. resolved Apr 02, 2026, 02:39 AM UTC

    Our team has been able to successfully recover all services from confluence.atlassian.com and ja.confluence.atlassian.com and these sites are now performing as expected. This incident is now resolved. We apologize for any inconvenience that this issue may have caused.

Read the full incident report →

Minor December 17, 2025

Support Ticket creation is slow or partially impacted

Detected by Pingoru
Dec 17, 2025, 01:48 PM UTC
Resolved
Dec 17, 2025, 02:43 PM UTC
Duration
55m
Affected: Support PortalTicketingKnowledge BaseCommunityAPI DocsPublic Issues TrackerTrainingBlogsCareersContent DeliverySearchDownloads AccessPreferences Center
Timeline · 3 updates
  1. investigating Dec 17, 2025, 01:48 PM UTC

    Support ticket creation is slow or partially impacted for some of our customers. Support chats are being initiated but not visible to Atlassian support teams. Our team is aware and investigating the same. We will update you in next 60 mins or sooner.

  2. monitoring Dec 17, 2025, 02:15 PM UTC

    This issue resulted from a permission problem. The Atlassian team quickly identified and has fixed it. All support tickets raised during this period are being created. Our support team will process the tickets in the order they were received. For expired chat support sessions, support tickets will be created and our support team will proactively reach out. We continue to monitor the status.

  3. resolved Dec 17, 2025, 02:43 PM UTC

    Team has reconfirmed everything is working as expected. This issue is resolved.

Read the full incident report →

Minor December 5, 2025

Multiple customer sites have lost access to Support tickets

Detected by Pingoru
Dec 05, 2025, 08:08 AM UTC
Resolved
Dec 05, 2025, 12:09 PM UTC
Duration
4h
Affected: Support PortalTicketingKnowledge BaseCommunityAPI DocsPublic Issues TrackerTrainingBlogsCareersContent DeliverySearchDownloads AccessPreferences Center
Timeline · 5 updates
  1. investigating Dec 05, 2025, 08:08 AM UTC

    We are aware that access to created Ecohelp support tickets is not available for some of our customers. Our team is investigating this issue. Repeat creation of tickets is not required as the created tickets are visible to the Atlassian teams. We will provide next update in 60 minutes.

  2. investigating Dec 05, 2025, 09:23 AM UTC

    Customers encounter a permission error when accessing tickets: No Access - You do not have permission to view this request. Ticket creation works and created tickets are visible to the Atlassian teams. The Atlassian team continues investigating. The root cause remains unclear. We will provide next update in 60 minutes.

  3. investigating Dec 05, 2025, 09:56 AM UTC

    Customers encounter a permission error when accessing tickets: No Access - You do not have permission to view this request. Ticket creation works and created tickets are visible to the Atlassian teams. The Atlassian team continues investigating. The root cause remains unclear. We will provide next update in 60 minutes.

  4. investigating Dec 05, 2025, 11:06 AM UTC

    Customers continue to encounter a permission error when accessing tickets: No Access - You do not have permission to view this request. Ticket creation works and created tickets are visible to the Atlassian teams. The Atlassian team is engaged and continues investigation. However, the root cause remains unclear. We will provide next update in 3 hours or sooner.

  5. resolved Dec 05, 2025, 12:09 PM UTC

    The feature flag causing the issue has been reverted, fixing the problem. With that this incident is resolved.

Read the full incident report →

Minor November 6, 2025

Atlassian Community is experiencing the slowness on Forums

Detected by Pingoru
Nov 06, 2025, 07:36 PM UTC
Resolved
Nov 10, 2025, 04:17 AM UTC
Duration
3d 8h
Affected: Support PortalTicketingKnowledge BaseCommunityAPI DocsPublic Issues TrackerTrainingBlogsCareersContent DeliverySearchDownloads AccessPreferences Center
Timeline · 4 updates
  1. investigating Nov 06, 2025, 07:36 PM UTC

    Marketplace Community is experiencing slow load times and degraded performance on the Forums. We are actively investigating and hope to have a resolution as soon as possible.

  2. investigating Nov 06, 2025, 07:50 PM UTC

    Atlassian Community is experiencing slow load times and degraded performance on the Forums. We are actively investigating and hope to have a resolution as soon as possible.

  3. monitoring Nov 07, 2025, 02:10 PM UTC

    The incident has been fixed and continue to stay under monitoring.

  4. resolved Nov 10, 2025, 04:17 AM UTC

    The issue has been resolved and there is no performance related slowness on Atlassian Community Forums now.

Read the full incident report →

Notice October 20, 2025

Atlassian Cloud Services impacted

Detected by Pingoru
Oct 20, 2025, 07:56 AM UTC
Resolved
Oct 21, 2025, 05:24 AM UTC
Duration
21h 28m
Affected: Support PortalTicketingKnowledge BaseCommunityAPI DocsPublic Issues TrackerTrainingBlogsCareersContent DeliverySearchDownloads AccessPreferences Center
Timeline · 24 updates

Read the full incident report →

Minor October 8, 2025

Loom Users on Chrome Extension Encountering Video Saving Delays

Detected by Pingoru
Oct 08, 2025, 10:20 PM UTC
Resolved
Oct 09, 2025, 08:00 PM UTC
Duration
21h 39m
Affected: Content Delivery
Timeline · 2 updates
  1. identified Oct 08, 2025, 10:20 PM UTC

    We have identified an issue starting at 17:00 UTC on Monday, October 6th, 2025 affecting all Loom users who record videos with the Chrome Extension, causing unexpected delays when saving videos. If the browser is closed before the video is playable, the recording may be lost. To address this, we have developed an updated version of the extension, which is currently under review by Google. We anticipate the fix to be published by 20:00 UTC on October 15th, 2025, or sooner. In the meantime, users will see an in-browser message if their video has not yet been saved, advising them not to close the browser session. We will provide an update again when the fix is available.

  2. resolved Oct 09, 2025, 08:00 PM UTC

    We have resolved the incident. A new version of the Loom chrome extension has been approved and published to the Chrome Extension store. Update to the latest version(v5.5.142) of the extension.

Read the full incident report →