Atlassian Support incident

Support Ticket creation is slow or partially impacted

Minor Resolved View vendor source →

Atlassian Support experienced a minor incident on December 17, 2025 affecting Support Portal and Ticketing and 1 more component, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Dec 17, 2025, 01:48 PM UTC
Resolved
Dec 17, 2025, 02:43 PM UTC
Duration
55m
Detected by Pingoru
Dec 17, 2025, 01:48 PM UTC

Affected components

Support PortalTicketingKnowledge BaseCommunityAPI DocsPublic Issues TrackerTrainingBlogsCareersContent Delivery

Update timeline

  1. investigating Dec 17, 2025, 01:48 PM UTC

    Support ticket creation is slow or partially impacted for some of our customers. Support chats are being initiated but not visible to Atlassian support teams. Our team is aware and investigating the same. We will update you in next 60 mins or sooner.

  2. monitoring Dec 17, 2025, 02:15 PM UTC

    This issue resulted from a permission problem. The Atlassian team quickly identified and has fixed it. All support tickets raised during this period are being created. Our support team will process the tickets in the order they were received. For expired chat support sessions, support tickets will be created and our support team will proactively reach out. We continue to monitor the status.

  3. resolved Dec 17, 2025, 02:43 PM UTC

    Team has reconfirmed everything is working as expected. This issue is resolved.