Atlassian Support incident

Loom Users on Chrome Extension Encountering Video Saving Delays

Atlassian Support experienced a minor incident on October 8, 2025 affecting Content Delivery, lasting 21h 39m. The incident has been resolved; the full update timeline is below.

Started: Oct 08, 2025, 10:20 PM UTC
Resolved: Oct 09, 2025, 08:00 PM UTC
Duration: 21h 39m
Detected by Pingoru: Oct 08, 2025, 10:20 PM UTC

Affected components

Content Delivery

Update timeline

identified Oct 08, 2025, 10:20 PM UTC

We have identified an issue starting at 17:00 UTC on Monday, October 6th, 2025 affecting all Loom users who record videos with the Chrome Extension, causing unexpected delays when saving videos. If the browser is closed before the video is playable, the recording may be lost. To address this, we have developed an updated version of the extension, which is currently under review by Google. We anticipate the fix to be published by 20:00 UTC on October 15th, 2025, or sooner. In the meantime, users will see an in-browser message if their video has not yet been saved, advising them not to close the browser session. We will provide an update again when the fix is available.
resolved Oct 09, 2025, 08:00 PM UTC

We have resolved the incident. A new version of the Loom chrome extension has been approved and published to the Chrome Extension store. Update to the latest version(v5.5.142) of the extension.