Atlassian Developer experienced a minor incident on May 11, 2026 affecting Bitbucket Cloud APIs and App listing management and 1 more component, lasting 3h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 11, 2026, 02:24 PM UTC
We are aware of delays in webhook event delivery that may be impacting Marketplace app integrations, primarily in the EU west region. Some partners may experience delayed or queued webhook events. Our team has identified the root cause and has taken action to mitigate the issue. We will continue to monitor and provide updates as the situation progresses.
- identified May 11, 2026, 02:48 PM UTC
Webhook event delivery in the EU West region has recovered and is operating normally. However, we are now seeing reports of similar delays in the US East region. Our team is actively investigating and working to resolve this. We will continue to monitor and provide further updates.
- identified May 11, 2026, 03:45 PM UTC
Our team has applied mitigation and is seeing improvement in US East region. Next update will be provided in one hour.
- identified May 11, 2026, 04:42 PM UTC
Our team continues to see improvements in US East region with delayed or queued webhook events declining. Next update will be provided in 90 minutes.
- monitoring May 11, 2026, 06:00 PM UTC
The issue has been resolved, and services are now operating normally for all affected customers. We will continue to monitor closely to confirm stability.
- resolved May 11, 2026, 06:16 PM UTC
On May 11, 2026, users in EU West and US East regions may have experienced performance degradation with delayed or queued webhook events. The issue has now been resolved, and the service is operating normally for all affected customers.