Atlassian Compass incident
Multiple Atlassian services are experiencing issues
Atlassian Compass experienced a minor incident on May 8, 2026 affecting GraphQL and Bitbucket and 1 more component, lasting 18h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2026, 01:31 AM UTC
We are experiencing issues with multiple Atlassian products. Our teams are investigating further and more updates including will be shared within 1 hour.
- identified May 08, 2026, 02:15 AM UTC
We have identified that the root cause of the issue is related to an infrastructure outage from our public cloud provider. We are working closely with them to mitigate this issue. We will provide further updates when they become available.
- identified May 08, 2026, 03:00 AM UTC
We have identified that the root cause of the issue is related to an infrastructure outage from our public cloud provider. We are working closely with them to mitigate this issue. We will provide further updates when they become available.
- identified May 08, 2026, 03:00 AM UTC
Our teams continue to work on mitigating the infrastructure outage from our public cloud provider. We will provide further updates when they are available.
- identified May 08, 2026, 04:10 AM UTC
We have identified that the root cause of the issue is related to an infrastructure outage from our public cloud provider. We are working closely with them to mitigate this issue. We will provide further updates when they become available.
- identified May 08, 2026, 04:10 AM UTC
Our teams continue to work on mitigating the infrastructure outage from our public cloud provider. We will provide further updates when they are available.
- identified May 08, 2026, 04:10 AM UTC
We are continuing to work with our public cloud provider to mitigate this issue. We are starting to see some recovery in regions outside of Eastern USA, however, users globally may still be experiencing issues with certain product features. These are listed at the bottom of each product page.
- monitoring May 08, 2026, 05:53 AM UTC
The underlying issue in public infrastructure which affected asynchronous event processing has been mitigated and all the affected services are recovering. We are now working on clearing the backlog of queued events, which means some actions (such as notifications, automation triggers, and data syncs) may be in degraded state. We will continue to monitor and provide updates as the backlog is cleared.
- monitoring May 08, 2026, 08:03 AM UTC
We continue to monitor the situation as services recover. We are currently in the process of clearing the backlog of queued events. We will provide a further update in approximately one hour.
- monitoring May 08, 2026, 11:12 AM UTC
Our services are now fully operational. We continue to replay any events that were missed during the incident, and are making good progress. We will provide a further update once replays are complete. If you experience any ongoing issues, please contact our support team. We apologise for the disruption and thank you for your patience.
- resolved May 08, 2026, 07:45 PM UTC
On May 8, 2026, some customers utilizing Atlassian products experienced elevated error rates and degraded performance. The issue has now been resolved, and the service is operating normally for all affected customers.