Atlassian Access incident
Atlassian Access license subscription/resubscription not working properly
Resolved after 23 hours 17 minutes, affecting Signup, on April 27, 2023.
Between 20/Apr/23 12:00 AM UTC to 28/Apr/23 6:00 PM UTC, we experienced a failure with the product subscription activation and reactivation functionality for Atlassian Access. The issue has been resolved and the service is operating normally.
Affected components
Update timeline
- investigating Apr 27, 2023, 03:49 PM UTC
We are investigating an issue with licensing subscription activation and reactivation that is impacting some Atlassian Access Cloud customers. We will provide more details within the next hour.
- identified Apr 27, 2023, 04:57 PM UTC
We continue to work on resolving the issue with licensing subscription/resubscription that is impacting some Atlassian Access Cloud customers. We have identified the root cause and applied the fix for some affected customers. Expect recovery shortly.
- identified Apr 27, 2023, 08:10 PM UTC
We're still working on the issue with licensing subscription/resubscription that is impacting some Atlassian Access Cloud customers. As mentioned, we have identified the root cause and applied the fix for some affected customers.
- resolved Apr 28, 2023, 03:07 PM UTC
Between 20/Apr/23 12:00 AM UTC to 28/Apr/23 6:00 PM UTC, we experienced a failure with the product subscription activation and reactivation functionality for Atlassian Access. The issue has been resolved and the service is operating normally.
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