Atlassian Access incident

Degraded performance in Cloud

Resolved after 1 hour 33 minutes, affecting Domain Claims and SAML-based SSO and 1 more, on September 18, 2023.

resolved Sep 18, 2023, 10:37 PM UTC

The issues with Access have been mitigated and the incident is being marked resolved for Access.

Started
Sep 18, 2023, 09:04 PM UTC
Resolved
Sep 18, 2023, 10:37 PM UTC
Duration
1h 33m
Detected by Pingoru
Sep 18, 2023, 09:04 PM UTC

Affected components

Domain ClaimsSAML-based SSOUser ProvisioningAccount ManagementAudit Logs

Update timeline

  1. monitoring Sep 18, 2023, 09:04 PM UTC

    An outage with a cloud provider is impacting multiple Atlassian Cloud products including Access, Confluence, Trello, and Jira Products. We will provide more details within the next hour.

  2. resolved Sep 18, 2023, 10:37 PM UTC

    The issues with Access have been mitigated and the incident is being marked resolved for Access.

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