Resolved after 41 minutes, on December 4, 2023.
The issue was identified and a fix implemented. We are monitoring currently.
Update timeline
- identified Dec 04, 2023, 04:33 PM UTC
We are currently investigating an incident that result in connection time outs on service egress proxy. This affects Jira, JSM, Confluence, BitBucket, Trello, Ecosystem products. The features affected for these products are those that require a connection to service egress.
- identified Dec 04, 2023, 04:43 PM UTC
Including Atlassian Developer
- identified Dec 04, 2023, 04:54 PM UTC
We are currently investigating an incident that result in outbound connections from Atlassian cloud in us-east-1 intermittently timing out. This affects Jira, Trello, Confluence, Ecosystem products. The features affected for these products are those that require opening a connection from Atlassian Cloud to public endpoints on the Internet
- monitoring Dec 04, 2023, 04:59 PM UTC
The issue was identified and a fix implemented. We are monitoring currently.
- resolved Dec 04, 2023, 05:15 PM UTC
The systems are stable after the fix and monitoring for a specified duration
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