Atlas Alerts incident

Atlas Alert: SAP Administrative Services Connectivity Issue

Major Resolved View vendor source →

Atlas Alerts experienced a major incident on December 19, 2025 affecting Atlas Alert, lasting 20h 2m. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2025, 10:57 PM UTC
Resolved
Dec 20, 2025, 06:59 PM UTC
Duration
20h 2m
Detected by Pingoru
Dec 19, 2025, 10:57 PM UTC

Affected components

Atlas Alert

Update timeline

  1. identified Dec 19, 2025, 10:57 PM UTC

    MIT is experiencing an unexpected connectivity issue with SAP that is impacting access to the system for finance, HR, and facilities-related functions. It is due to a utility issue and is not a cybersecurity incident. We are working with SAP to restore connectivity and will share updates as more information becomes available.

  2. monitoring Dec 20, 2025, 03:35 PM UTC

    Full connectivity has been restored; both primary and backup connections have been successfully patched. Users can now access SAP systems without limitation. Batch processes and data warehouse refresh are currently underway. We will update when these activities have concluded.

  3. resolved Dec 20, 2025, 06:59 PM UTC

    This incident is resolved. All systems are online and all data is restored. If you encounter any issues, please contact [email protected]