Atera incident

Search, Ticket Creation, and Update Functions Experiencing Issues

Minor Resolved View vendor source →

Atera experienced a minor incident on July 14, 2025 affecting Helpdesk, lasting 5d 9h. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2025, 10:53 PM UTC
Resolved
Jul 20, 2025, 08:13 AM UTC
Duration
5d 9h
Detected by Pingoru
Jul 14, 2025, 10:53 PM UTC

Affected components

Helpdesk

Update timeline

  1. investigating Jul 14, 2025, 10:53 PM UTC

    We are currently investigating the issue.

  2. monitoring Jul 15, 2025, 12:52 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 15, 2025, 06:11 AM UTC

    We continue to monitor the situation closely and are working with Microsoft engineers to address the issue. Please note that this currently impacts services for some US customers; EU services remain unaffected.

  4. monitoring Jul 20, 2025, 08:12 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jul 20, 2025, 08:13 AM UTC

    This incident has been resolved.