Atera incident

Agents showing offline status

Minor Resolved View vendor source →

Atera experienced a minor incident on July 22, 2025 affecting Agents Health, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2025, 02:59 PM UTC
Resolved
Jul 22, 2025, 04:28 PM UTC
Duration
1h 28m
Detected by Pingoru
Jul 22, 2025, 02:59 PM UTC

Affected components

Agents Health

Update timeline

  1. investigating Jul 22, 2025, 02:59 PM UTC

    We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.

  2. monitoring Jul 22, 2025, 03:42 PM UTC

    A fix has been implemented, and we are monitoring the results.

  3. resolved Jul 22, 2025, 04:28 PM UTC

    This incident has been resolved.