Atera incident

Agents showing offline status

Minor Resolved View vendor source →

Atera experienced a minor incident on July 24, 2025 affecting Agents Health, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2025, 03:50 PM UTC
Resolved
Jul 24, 2025, 04:32 PM UTC
Duration
41m
Detected by Pingoru
Jul 24, 2025, 03:50 PM UTC

Affected components

Agents Health

Update timeline

  1. investigating Jul 24, 2025, 03:50 PM UTC

    We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.

  2. monitoring Jul 24, 2025, 04:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 24, 2025, 04:32 PM UTC

    This incident has been resolved.