Atera incident

Atera MSI installer flagged as a false positive by Microsoft Defender

Minor Resolved View vendor source →

Atera experienced a minor incident on September 11, 2025 affecting Agents Health, lasting 5h 24m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2025, 07:40 AM UTC
Resolved
Sep 11, 2025, 01:04 PM UTC
Duration
5h 24m
Detected by Pingoru
Sep 11, 2025, 07:40 AM UTC

Affected components

Agents Health

Update timeline

  1. investigating Sep 11, 2025, 07:40 AM UTC

    We are aware that Microsoft Defender is incorrectly flagging the MSI installers as false positives, which may temporarily prevent new agents from being installed or downloaded. Our team is already working directly with Microsoft to get this resolved as a top priority. We'll be sure to provide another update as soon as a fix is available. We appreciate your patience and apologize for any inconvenience this has caused.

  2. monitoring Sep 11, 2025, 08:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 11, 2025, 01:04 PM UTC

    Fix: This issue has been fully resolved in collaboration with Microsoft. Action Required: You can now safely download and install the latest MSI installer