Astro's Lounge Outage History

Started Jun 09, 2025, 06:24 PM UTC· resolved Jun 14, 2025, 08:59 AM UTC

1. investigating Jun 09, 2025, 06:24 PM UTC

   We are currently investigating this issue.

2. identified Jun 09, 2025, 06:55 PM UTC

   The issue has been identified and a fix is being implemented.

3. identified Jun 09, 2025, 07:17 PM UTC

   We are currently performing unscheduled maintenance on our API systems to address an issue where connections were not closing properly causing increased API errors after time. This maintenance is necessary to ensure stability and prevent future disruptions. :wrench: What’s affected: - API requests may fail or be delayed - Some features relying on API responses may be degraded Our engineering team is actively rolling out patches and monitoring the process. We appreciate your patience and will provide updates as progress is made.

4. monitoring Jun 09, 2025, 08:20 PM UTC

   We’ve deployed an update to address the issue with API connections not closing properly. Systems are returning to normal, and we are now actively monitoring to ensure stability and full functionality. We’ll provide a final update once the incident is fully resolved. Thank you for your continued patience.

5. monitoring Jun 10, 2025, 08:49 PM UTC

   We are continuing to actively monitor the situation to ensure full stability and no reoccurrence of the issue. No additional disruptions have been detected at this time.

6. monitoring Jun 11, 2025, 06:41 AM UTC

   We are continuing to actively monitor the situation to ensure full stability and no reoccurrence of the issue. No additional disruptions have been detected at this time.

7. monitoring Jun 11, 2025, 07:38 PM UTC

   We've just deployed an additional patch to further address the API issue affecting connection closures. This follow-up fix was developed after continued monitoring revealed that, under certain conditions, some API connections were not terminating correctly—resulting in performance degradation and increased server load during peak times. With this second patch now in place, our monitoring tools are showing clear improvements in both stability and performance. We are closely monitoring all API-related metrics and logs to ensure the effectiveness of this update under real-world usage. If no further issues are detected, this will represent the final resolution of the incident. Thank you for your continued patience as we worked through this complex issue. Ensuring the reliability and performance of our platform remains our top priority.

8. monitoring Jun 13, 2025, 07:51 AM UTC

   We have deployed an additional and final patch to resolve a few minor lingering issues that occurred under very specific conditions. We will continue to monitor system performance over the next 24 hours, and if no further issues are observed, this incident will be considered resolved and formally closed.

9. resolved Jun 14, 2025, 08:59 AM UTC

   This incident has been resolved.

Read the full incident report →

Started May 26, 2025, 01:40 PM UTC· resolved May 26, 2025, 04:11 PM UTC

1. investigating May 26, 2025, 01:40 PM UTC

   ⚠️ Service Outage Notice We are currently investigating an outage affecting some services, which appears to be caused by DNS-related issues. Our team is actively working to identify the root cause and restore full functionality as soon as possible. We appreciate your patience and will provide updates as we have them.

2. identified May 26, 2025, 01:45 PM UTC

   We have identified the root cause of the DNS-related outage and a fix is currently being implemented. Services should begin to recover shortly. We’re continuing to monitor the situation closely and will provide another update once all systems are confirmed stable. Thank you for your continued patience

3. monitoring May 26, 2025, 02:38 PM UTC

   A fix has been successfully implemented, and services are now coming back online with healthy status. We will continue to monitor system performance closely to ensure stability and address any further issues promptly. Thank you for your continued patience.

4. resolved May 26, 2025, 04:11 PM UTC

   This incident has been resolved. A detailed report can be found at https://v3.astroslounge.com/faq/articles?file=5-26-2025-outage

Read the full incident report →

Started Mar 27, 2025, 06:17 PM UTC· resolved Mar 28, 2025, 08:59 AM UTC

1. investigating Mar 27, 2025, 06:17 PM UTC

   We are currently investigating this issue.

2. identified Mar 27, 2025, 06:53 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Mar 27, 2025, 07:31 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Mar 28, 2025, 08:59 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Mar 11, 2025, 09:13 PM UTC· resolved Mar 12, 2025, 10:57 AM UTC

1. investigating Mar 11, 2025, 09:13 PM UTC

   We are currently investigating an outage causing degradation of our API and some core services. Our team is actively working to identify the cause and mitigate the impact. Affected services may include: Web Login Authentication Potential performance issues on game servers You can find more info on our statuspage We appreciate your patience and will provide updates as soon as we have more information. Thank you for your understanding! Best regards, The Astro's Lounge Staff Team :Love:

2. monitoring Mar 11, 2025, 09:43 PM UTC

   We've implemented a fix for the outage, and systems are already returning to normal levels. Our team will continue to monitor performance to ensure stability. If you experience any further issues, please reach out to our support team. Thank you for your patience! Best regards, The Astro's Lounge Staff Team :Love:

3. resolved Mar 12, 2025, 10:57 AM UTC

   The issue has been fully resolved, and all services have been operating normally since the patch was implemented. Thank you for your patience and understanding!

Read the full incident report →

Started Feb 19, 2025, 09:38 PM UTC· resolved Feb 28, 2025, 06:36 AM UTC

1. identified Feb 19, 2025, 09:38 PM UTC

   We are experiencing some status page issues in Brazil, our 3rd party provider is working on restoration of the region.

2. monitoring Feb 20, 2025, 01:14 AM UTC

   We have implemented a workaround for the "Gateway Failed" error affecting our status page in Brazil. This issue stemmed from a DNS name resolution problem with certain ISPs in Brazil, which are unable to resolve *.statuspage.io domains. As a result, the embedded status page could not load, leading to the error on status.astroslounge.com. To address this, we have deployed a proxy server to ensure reliable access to the status page for Brazilian users until Atlassian can sort the issue

3. monitoring Feb 25, 2025, 04:58 AM UTC

   We are continuing to monitor for any further issues.

4. resolved Feb 28, 2025, 06:36 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Jan 02, 2025, 03:00 AM UTC· resolved Jan 02, 2025, 04:30 AM UTC

1. resolved Jan 08, 2025, 02:53 PM UTC

   Monthly routine maintenance on our hosting systems 10:00 pm CDT to 11:30 pm CDT

Read the full incident report →

Started Nov 06, 2024, 02:25 AM UTC· resolved Nov 06, 2024, 02:47 AM UTC

1. investigating Nov 06, 2024, 02:25 AM UTC

   We're currently experiencing degraded API performance affecting our EU and Asia regions. Our team is investigating the root cause and working to resolve the issue as quickly as possible. We'll provide updates as they become available. Thank you for your patience and understanding!

2. monitoring Nov 06, 2024, 02:41 AM UTC

   A fix has been implemented for the degraded API performance affecting our EU and Asia regions. We are currently monitoring the results to ensure stability. Thank you for your patience as we work to fully restore performance.

3. resolved Nov 06, 2024, 02:47 AM UTC

   Response times have returned to normal and have remained stable. This incident is now resolved, and all systems are fully operational. Thank you for your patience and understanding.

Read the full incident report →