Astro's Lounge incident

DNS timeout issues

Resolved after 2 hours 30 minutes, affecting API and Web Interface and 1 more, on May 26, 2025.

resolved May 26, 2025, 04:11 PM UTC

This incident has been resolved. A detailed report can be found at https://v3.astroslounge.com/faq/articles?file=5-26-2025-outage

Started
May 26, 2025, 01:40 PM UTC
Resolved
May 26, 2025, 04:11 PM UTC
Duration
2h 30m
Detected by Pingoru
May 26, 2025, 01:40 PM UTC

Affected components

APIWeb InterfaceDNSCDN (Content delivery network)Connection Managers/Load Balancers

Update timeline

  1. investigating May 26, 2025, 01:40 PM UTC

    ⚠️ Service Outage Notice We are currently investigating an outage affecting some services, which appears to be caused by DNS-related issues. Our team is actively working to identify the root cause and restore full functionality as soon as possible. We appreciate your patience and will provide updates as we have them.

  2. identified May 26, 2025, 01:45 PM UTC

    We have identified the root cause of the DNS-related outage and a fix is currently being implemented. Services should begin to recover shortly. We’re continuing to monitor the situation closely and will provide another update once all systems are confirmed stable. Thank you for your continued patience

  3. monitoring May 26, 2025, 02:38 PM UTC

    A fix has been successfully implemented, and services are now coming back online with healthy status. We will continue to monitor system performance closely to ensure stability and address any further issues promptly. Thank you for your continued patience.

  4. resolved May 26, 2025, 04:11 PM UTC

    This incident has been resolved. A detailed report can be found at https://v3.astroslounge.com/faq/articles?file=5-26-2025-outage

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