Astro's Lounge incident

[Global] API performance Issues

Resolved after 13 hours 43 minutes, affecting API and The Isle - Evrima and 1 more, on March 11, 2025.

resolved Mar 12, 2025, 10:57 AM UTC

The issue has been fully resolved, and all services have been operating normally since the patch was implemented. Thank you for your patience and understanding!

Started
Mar 11, 2025, 09:13 PM UTC
Resolved
Mar 12, 2025, 10:57 AM UTC
Duration
13h 43m
Detected by Pingoru
Mar 11, 2025, 09:13 PM UTC

Affected components

APIThe Isle - EvrimaWeb InterfaceVoice ProxyConnection Managers/Load Balancers

Update timeline

  1. investigating Mar 11, 2025, 09:13 PM UTC

    We are currently investigating an outage causing degradation of our API and some core services. Our team is actively working to identify the cause and mitigate the impact. Affected services may include: Web Login Authentication Potential performance issues on game servers You can find more info on our statuspage We appreciate your patience and will provide updates as soon as we have more information. Thank you for your understanding! Best regards, The Astro's Lounge Staff Team :Love:

  2. monitoring Mar 11, 2025, 09:43 PM UTC

    We've implemented a fix for the outage, and systems are already returning to normal levels. Our team will continue to monitor performance to ensure stability. If you experience any further issues, please reach out to our support team. Thank you for your patience! Best regards, The Astro's Lounge Staff Team :Love:

  3. resolved Mar 12, 2025, 10:57 AM UTC

    The issue has been fully resolved, and all services have been operating normally since the patch was implemented. Thank you for your patience and understanding!

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