Astro's Lounge incident

Issues with Auto Restart crashing monitors

Resolved after 2 days 1 hour, affecting Monitoring Systems, on June 2, 2024.

monitoring Jun 04, 2024, 08:48 AM UTC

We are continuing to monitor for any further issues.

Started
Jun 02, 2024, 04:19 PM UTC
Resolved
Jun 04, 2024, 05:31 PM UTC
Duration
2d 1h
Detected by Pingoru
Jun 02, 2024, 04:19 PM UTC

Affected components

Monitoring Systems

Update timeline

  1. investigating Jun 02, 2024, 04:19 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 03, 2024, 01:01 AM UTC

    This incident has been isolated specifically to the 10:00 AM CDT The Isle - Evrima server restart, we are actively monitoring the logs and going through API code and debugging to find and isolate the specific issue

  3. investigating Jun 03, 2024, 07:14 AM UTC

    We have implemented a patch to prevent crashing however we are still investigating the lead cause of the fatal error trigger, we are monitoring logs and waiting for 10am restart to collect more crash data

  4. investigating Jun 03, 2024, 12:54 PM UTC

    We are continuing to investigate this issue.

  5. investigating Jun 03, 2024, 03:02 PM UTC

    We are continuing to investigate this issue.

  6. monitoring Jun 03, 2024, 03:37 PM UTC

    The issue has not persisted, we will continue to monitor

  7. monitoring Jun 03, 2024, 06:11 PM UTC

    We are continuing to monitor for any further issues.

  8. monitoring Jun 04, 2024, 08:48 AM UTC

    We are continuing to monitor for any further issues.

  9. resolved Jun 04, 2024, 05:31 PM UTC

    This incident has been resolved.

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