US-South outage due to Hurricane Helene

Update timeline

1. monitoring Sep 28, 2024, 04:07 PM UTC

   We are currently experiencing an outage in the US-South region due to the impact of Hurricane Helene. This has affected one of our cache and routing servers, but all services remain fully operational as traffic has been re-routed to other regions. We have been monitoring this outage since 9/27/2024 @2:33 AM, and while no primary services were affected, we wanted to provide this update for transparency. Thank you for your understanding, The Astro's Lounge Staff Team

2. monitoring Sep 30, 2024, 01:58 PM UTC

   We are still working to restore our Tallahassee, Florida location, which remains offline due to damages caused by Hurricane Helene. The estimated time for restoration is another 4 days. We are actively coordinating with the third-party provider responsible for this location to bring it back online as soon as possible. In the meantime, services for this location will remain re-routed to US-Central to prevent any degradation of performance. Thank you for your patience, The Astro's Lounge Staff Team

3. monitoring Oct 01, 2024, 09:39 PM UTC

   We are pleased to announce that the connection to US-South has been restored, the CDN cache server and CM are now online. This location will be added back to our network once today's routine maintenance is completed. Thank you for your patience and understanding. The Astro's Lounge Staff Team

4. resolved Oct 02, 2024, 04:42 AM UTC

   Routine maintenance has been successfully completed! Additionally, our US-South CDN/Connection Manager, which was temporarily taken offline due to damage caused by Hurricane Helene on 9/27, has been fully restored and integrated back into our network. Information on the Hurricane outage can be found here All services are now online and fully operational, running at full speeds once again. Thank you for your continued support! Best regards, The Astro's Lounge Staff Team