Resolved after 11 hours 36 minutes, affecting API and The Isle - Evrima and 1 more, on December 1, 2024.
A fix has been implemented for the network performance issues affecting the North America regions, and we are now monitoring the results to ensure stability. Thank you for your patience and understanding
Affected components
Update timeline
- investigating Dec 01, 2024, 05:35 PM UTC
We are aware of network performance degradation affecting the North America regions. A subset of users may be experiencing higher-than-usual ping (approximately +100ms) and potential connectivity issues. Our team is actively investigating the cause and working on implementing a resolution. We will provide updates as soon as they become available. Additionally, this is a reminder that services will still undergo maintenance as scheduled in 10 hours. Thank you for your patience as we work to restore optimal performance and continue improving our services.
- monitoring Dec 01, 2024, 06:31 PM UTC
A fix has been implemented for the network performance issues affecting the North America regions, and we are now monitoring the results to ensure stability. Thank you for your patience and understanding
- resolved Dec 02, 2024, 05:11 AM UTC
This incident has been resolved.
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