AspirEDU Outage History
AspirEDU is up right nowPingoru has recorded 17 incidents for AspirEDU: 3 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 2 | 164 of 744 (22%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 509 (0%) |
Incidents, newest first
Notice May 8, 2026 May 7 Canvas Outage 18h 9m Daily update of data
Started May 08, 2026, 01:05 AM UTC· resolved May 08, 2026, 07:14 PM UTC
- monitoring May 08, 2026, 01:05 AM UTC
What's happening: Canvas has been placed into maintenance mode following a security incident on Instructure's side. As a result, schools may be unable to access Canvas directly, and AspirEDU's normal data sync from Canvas is paused while Canvas remains unavailable. Impact to AspirEDU users: • AspirEDU services are running normally on our end • Today's data was successfully retrieved before the outage and is available within our systems • New data will not sync from Canvas until Instructure restores service What we're doing: We're actively monitoring Instructure's status updates and will resume normal data sync as soon as Canvas service is restored. We'll post additional updates here as the situation develops.
- resolved May 08, 2026, 07:14 PM UTC
All AspirEDU solutions are working as expected. Data sync and platform functionality are running normally across the board. If your school notices anything that is not working as expected, please reach out to our team at [email protected].
Minor May 1, 2026 Data Processing Delays 6d 1h Daily update of data, Dropout Detective/Grade Guardian, Instructor Insight
Started May 01, 2026, 11:57 AM UTC· resolved May 07, 2026, 01:42 PM UTC
- investigating May 01, 2026, 11:57 AM UTC
Instructure made a change to our integration yesterday, which has delayed the overnight data retrieval. All solutions are operational, but the data shown is from yesterday. No data has been lost, but note that the data you see is from **yesterday**. As soon as Instructure resolves the issue, we will begin updating the data and post an update on this page.
- identified May 05, 2026, 02:21 PM UTC
We have identified the issue affecting our solutions and are actively working to resolve it. As previously noted, this stems from Instructure's security incident response (status.instructure.com), which resulted in API access being shut down. We'll continue to post updates here as we make progress.
- resolved May 07, 2026, 01:42 PM UTC
The data sync issue has been resolved. Overnight data retrieval is back to normal, and student and admin user data is now syncing as expected across all AspirEDU solutions. The information you see in the platform reflects the most current data.
Major November 18, 2025 Dropout Detective (aka Grade Guardian)/Instructor Insight Unavailable Due to Cloudflare Outage 1h 14m Dropout Detective/Grade Guardian, Instructor Insight
Started Nov 18, 2025, 01:33 PM UTC· resolved Nov 18, 2025, 02:48 PM UTC
- monitoring Nov 18, 2025, 01:33 PM UTC
Our software solutions are currently experiencing widespread unavailability due to a major outage affecting Cloudflare, a critical infrastructure provider we rely on for hosting and operations. This third-party incident is impacting multiple regions globally, leading to degraded performance and downtime across our platform. We have confirmed this is not an issue originating from our systems but stems from a Cloudflare disruption reported earlier today. Cloudflare has acknowledged the problem and is actively working on mitigation. Services like X (formerly Twitter), OpenAI, AWS, and others have also been impacted, underscoring the widespread nature of this event. Our team is standing by to validate full functionality once Cloudflare services are restored. For more on the Cloudflare outage: https://www.cloudflarestatus.com/
- monitoring Nov 18, 2025, 02:46 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 18, 2025, 02:48 PM UTC
Cloudflare has indicated that a fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.
Major October 20, 2025 Dropout Detective (aka Grade Guardian)/Instructor Insight Unavailable Due to AWS Outage 7h 20m Dropout Detective/Grade Guardian, Instructor Insight
Started Oct 20, 2025, 04:29 PM UTC· resolved Oct 20, 2025, 11:50 PM UTC
- identified Oct 20, 2025, 04:29 PM UTC
Our software solutions are currently experiencing widespread unavailability due to a major outage affecting Amazon Web Services (AWS), a critical infrastructure provider we rely on for hosting and operations. This third-party incident is impacting multiple AWS regions globally, leading to degraded performance and downtime across our platform. We have confirmed this is not an issue originating from our systems but stems from an AWS-wide disruption reported earlier today. AWS has acknowledged the problem and is actively working on mitigation. Services like Snapchat, Roblox, Fortnite, and others have also been affected, underscoring the breadth of this event. Our team is standing by to validate full functionality once AWS services are restored. For more on the AWS outage: https://health.aws.amazon.com/health/status
- resolved Oct 20, 2025, 11:50 PM UTC
Amazon Web Services have marked this issue as resolved. As far as can be determined at this time, it appears that our solutions are back on line. We will continue to monitor this and update here as needed.
Major June 10, 2025 Application Errors 1d Daily update of data, Dropout Detective/Grade Guardian, Instructor Insight
Started Jun 10, 2025, 12:00 PM UTC· resolved Jun 11, 2025, 12:05 PM UTC
- investigating Jun 10, 2025, 12:00 PM UTC
Our hosting provider Heroku is experiencing an outage. Clients who are on au.aspiredu.com may not be able to access Dropout Detective/Grade Guardian, Instructor Insight or Retention Radar. At this time, all other clients should be able to access their products, but the daily update of data, along with any reports and API uploads will be delayed. There is no ETA for resolution currently.
- investigating Jun 10, 2025, 12:00 PM UTC
We are continuing to investigate this issue.
- investigating Jun 10, 2025, 06:24 PM UTC
At this time, our hosting provider Heroku is still working on identifying the underlying issue. We will continue to monitor.
- monitoring Jun 11, 2025, 12:51 AM UTC
Our hosting provider Heroku has resolved the underlying problem. All products are now available, however some daily updates have not completed yet. They are all processing and should be completed in the next few hours.
- monitoring Jun 11, 2025, 02:46 AM UTC
Nearly all data updates have completed. Our hosting provider Heroku continues to work on fixing the underlying issue and has indicated this may not be entirely resolved. While we've seen a restoration of functionality, we're waiting on them to declare the issue as resolved.
- resolved Jun 11, 2025, 12:05 PM UTC
Our hosting provider, Heroku resolved the underlying incident around 05:45:45 UTC. All daily updates of data completed yesterday and all daily updates completed successfully today.