AskNicely Outage History

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AskNicely had 9 outages in the last 2 years totaling 5h 6m of downtime — averaging 0.4 incidents per month.

There were 9 AskNicely outages since August 1, 2024 totaling 5h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.asknicely.com

Major July 2, 2026

US customers seeing Error 500

Detected by Pingoru
Jul 02, 2026, 12:40 AM UTC
Resolved
Jul 02, 2026, 01:00 AM UTC
Duration
20m
Affected: AskNicely Application
Timeline · 5 updates
  1. investigating Jul 02, 2026, 12:40 AM UTC

    We are currently investigating this issue.

  2. identified Jul 02, 2026, 12:41 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 02, 2026, 12:47 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jul 02, 2026, 12:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 02, 2026, 01:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 5, 2026

Error 500

Detected by Pingoru
May 05, 2026, 02:03 AM UTC
Resolved
May 05, 2026, 02:18 AM UTC
Duration
14m
Affected: AskNicely Application
Timeline · 5 updates
  1. investigating May 05, 2026, 02:03 AM UTC

    All sites are returning Error 500. Currently investigating

  2. identified May 05, 2026, 02:10 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 05, 2026, 02:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 05, 2026, 02:16 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 05, 2026, 02:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 5, 2026

Increased error rate of email/SMS workflows, review link tracking, and survey responses

Detected by Pingoru
Mar 05, 2026, 09:53 AM UTC
Resolved
Mar 05, 2026, 11:07 AM UTC
Duration
1h 14m
Affected: AskNicely Application
Timeline · 4 updates
  1. investigating Mar 05, 2026, 09:53 AM UTC

    We are currently investigating this issue.

  2. identified Mar 05, 2026, 10:13 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 05, 2026, 10:50 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 05, 2026, 11:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 19, 2025

AskNicely returns Error 500

Detected by Pingoru
Jan 19, 2025, 09:10 PM UTC
Resolved
Jan 19, 2025, 09:27 PM UTC
Duration
16m
Affected: AskNicely Application
Timeline · 3 updates
  1. investigating Jan 19, 2025, 09:10 PM UTC

    We are currently investigating this issue.

  2. identified Jan 19, 2025, 09:14 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 19, 2025, 09:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 28, 2024

Corporate website DNS outage

Detected by Pingoru
Oct 28, 2024, 04:17 PM UTC
Resolved
Oct 28, 2024, 04:37 PM UTC
Duration
20m
Affected: AskNicely Application
Timeline · 2 updates
  1. monitoring Oct 28, 2024, 04:17 PM UTC

    A issue with our corporate website (asknicely.com) has been identified and a fix has been initiated. This did not directly affect the AskNicely Application but may impact users who start by clicking the Sign In link from our home page. As a workaround, those users may instead visit https://start.asknice.ly/findlogin/

  2. resolved Oct 28, 2024, 04:37 PM UTC

    This incident has been resolved. If you visited our corporate website during the incident and are still experiencing an issue, please try flushing your DNS cache: https://blog.hubspot.com/website/flush-dns

Read the full incident report →

Major October 15, 2024

Application Unavailable for some US customers

Detected by Pingoru
Oct 15, 2024, 03:30 PM UTC
Resolved
Oct 15, 2024, 04:33 PM UTC
Duration
1h 2m
Affected: AskNicely Application
Timeline · 4 updates
  1. investigating Oct 15, 2024, 04:12 PM UTC

    We are currently investigating unavailability in our application for some US customers.

  2. identified Oct 15, 2024, 04:13 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 15, 2024, 04:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 15, 2024, 04:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 2, 2024

Some US hosted customers are currently getting 404 and 500 errors when trying to access AskNicely

Detected by Pingoru
Oct 02, 2024, 02:42 PM UTC
Resolved
Oct 02, 2024, 03:02 PM UTC
Duration
19m
Affected: AskNicely Application
Timeline · 6 updates
  1. investigating Oct 02, 2024, 02:42 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 02, 2024, 02:56 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 02, 2024, 02:56 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Oct 02, 2024, 02:57 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Oct 02, 2024, 02:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Oct 02, 2024, 03:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 11, 2024

Investigating increased error rates for US clients

Detected by Pingoru
Sep 11, 2024, 04:35 AM UTC
Resolved
Sep 11, 2024, 05:33 AM UTC
Duration
57m
Affected: AskNicely Application
Timeline · 4 updates
  1. investigating Sep 11, 2024, 04:35 AM UTC

    We are currently investigating this issue.

  2. identified Sep 11, 2024, 04:46 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 11, 2024, 04:51 AM UTC

    A fix has been implemented and we are monitoring the results

  4. resolved Sep 11, 2024, 05:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 9, 2024

Investigating increased error rates for US clients.

Detected by Pingoru
Sep 09, 2024, 03:36 PM UTC
Resolved
Sep 09, 2024, 03:56 PM UTC
Duration
20m
Affected: AskNicely Application
Timeline · 4 updates
  1. investigating Sep 09, 2024, 03:36 PM UTC

    We are currently investigating this issue.

  2. identified Sep 09, 2024, 03:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 09, 2024, 03:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 09, 2024, 03:56 PM UTC

    This incident has been resolved.

Read the full incident report →