AskNicely incident

Error 500

Critical Resolved View vendor source →

AskNicely experienced a critical incident on May 5, 2026 affecting AskNicely Application, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 02:03 AM UTC
Resolved
May 05, 2026, 02:18 AM UTC
Duration
14m
Detected by Pingoru
May 05, 2026, 02:03 AM UTC

Affected components

AskNicely Application

Update timeline

  1. investigating May 05, 2026, 02:03 AM UTC

    All sites are returning Error 500. Currently investigating

  2. identified May 05, 2026, 02:10 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 05, 2026, 02:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 05, 2026, 02:16 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 05, 2026, 02:18 AM UTC

    This incident has been resolved.