AskNicely incident

Increased error rate of email/SMS workflows, review link tracking, and survey responses

Notice Resolved View vendor source →

AskNicely experienced a notice incident on March 5, 2026 affecting AskNicely Application, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Mar 05, 2026, 09:53 AM UTC
Resolved
Mar 05, 2026, 11:07 AM UTC
Duration
1h 14m
Detected by Pingoru
Mar 05, 2026, 09:53 AM UTC

Affected components

AskNicely Application

Update timeline

  1. investigating Mar 05, 2026, 09:53 AM UTC

    We are currently investigating this issue.

  2. identified Mar 05, 2026, 10:13 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 05, 2026, 10:50 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 05, 2026, 11:07 AM UTC

    This incident has been resolved.