AskNicely Outage History

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AskNicely had 10 outages in the last 2 years totaling 5h 58m of downtime — averaging 0.4 incidents per month.

There were 10 AskNicely outages since July 17, 2024 totaling 5h 58m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.asknicely.com

Major July 2, 2026

US customers seeing Error 500

Detected by Pingoru
Jul 02, 2026, 12:40 AM UTC
Resolved
Jul 02, 2026, 01:00 AM UTC
Duration
20m
Affected: AskNicely Application
Timeline · 5 updates
  1. investigating Jul 02, 2026, 12:40 AM UTC

    We are currently investigating this issue.

  2. identified Jul 02, 2026, 12:41 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 02, 2026, 12:47 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jul 02, 2026, 12:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 02, 2026, 01:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 5, 2026

Error 500

Detected by Pingoru
May 05, 2026, 02:03 AM UTC
Resolved
May 05, 2026, 02:18 AM UTC
Duration
14m
Affected: AskNicely Application
Timeline · 5 updates
  1. investigating May 05, 2026, 02:03 AM UTC

    All sites are returning Error 500. Currently investigating

  2. identified May 05, 2026, 02:10 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 05, 2026, 02:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 05, 2026, 02:16 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 05, 2026, 02:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 5, 2026

Increased error rate of email/SMS workflows, review link tracking, and survey responses

Detected by Pingoru
Mar 05, 2026, 09:53 AM UTC
Resolved
Mar 05, 2026, 11:07 AM UTC
Duration
1h 14m
Affected: AskNicely Application
Timeline · 4 updates
  1. investigating Mar 05, 2026, 09:53 AM UTC

    We are currently investigating this issue.

  2. identified Mar 05, 2026, 10:13 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 05, 2026, 10:50 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 05, 2026, 11:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 19, 2025

AskNicely returns Error 500

Detected by Pingoru
Jan 19, 2025, 09:10 PM UTC
Resolved
Jan 19, 2025, 09:27 PM UTC
Duration
16m
Affected: AskNicely Application
Timeline · 3 updates
  1. investigating Jan 19, 2025, 09:10 PM UTC

    We are currently investigating this issue.

  2. identified Jan 19, 2025, 09:14 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 19, 2025, 09:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 28, 2024

Corporate website DNS outage

Detected by Pingoru
Oct 28, 2024, 04:17 PM UTC
Resolved
Oct 28, 2024, 04:37 PM UTC
Duration
20m
Affected: AskNicely Application
Timeline · 2 updates
  1. monitoring Oct 28, 2024, 04:17 PM UTC

    A issue with our corporate website (asknicely.com) has been identified and a fix has been initiated. This did not directly affect the AskNicely Application but may impact users who start by clicking the Sign In link from our home page. As a workaround, those users may instead visit https://start.asknice.ly/findlogin/

  2. resolved Oct 28, 2024, 04:37 PM UTC

    This incident has been resolved. If you visited our corporate website during the incident and are still experiencing an issue, please try flushing your DNS cache: https://blog.hubspot.com/website/flush-dns

Read the full incident report →

Major October 15, 2024

Application Unavailable for some US customers

Detected by Pingoru
Oct 15, 2024, 03:30 PM UTC
Resolved
Oct 15, 2024, 04:33 PM UTC
Duration
1h 2m
Affected: AskNicely Application
Timeline · 4 updates
  1. investigating Oct 15, 2024, 04:12 PM UTC

    We are currently investigating unavailability in our application for some US customers.

  2. identified Oct 15, 2024, 04:13 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 15, 2024, 04:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 15, 2024, 04:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 2, 2024

Some US hosted customers are currently getting 404 and 500 errors when trying to access AskNicely

Detected by Pingoru
Oct 02, 2024, 02:42 PM UTC
Resolved
Oct 02, 2024, 03:02 PM UTC
Duration
19m
Affected: AskNicely Application
Timeline · 6 updates
  1. investigating Oct 02, 2024, 02:42 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 02, 2024, 02:56 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 02, 2024, 02:56 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Oct 02, 2024, 02:57 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Oct 02, 2024, 02:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Oct 02, 2024, 03:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 11, 2024

Investigating increased error rates for US clients

Detected by Pingoru
Sep 11, 2024, 04:35 AM UTC
Resolved
Sep 11, 2024, 05:33 AM UTC
Duration
57m
Affected: AskNicely Application
Timeline · 4 updates
  1. investigating Sep 11, 2024, 04:35 AM UTC

    We are currently investigating this issue.

  2. identified Sep 11, 2024, 04:46 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 11, 2024, 04:51 AM UTC

    A fix has been implemented and we are monitoring the results

  4. resolved Sep 11, 2024, 05:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 9, 2024

Investigating increased error rates for US clients.

Detected by Pingoru
Sep 09, 2024, 03:36 PM UTC
Resolved
Sep 09, 2024, 03:56 PM UTC
Duration
20m
Affected: AskNicely Application
Timeline · 4 updates
  1. investigating Sep 09, 2024, 03:36 PM UTC

    We are currently investigating this issue.

  2. identified Sep 09, 2024, 03:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 09, 2024, 03:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 09, 2024, 03:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 17, 2024

Issue reported with the dashboard response widget and workflows page for some users.

Detected by Pingoru
Jul 17, 2024, 10:30 AM UTC
Resolved
Jul 17, 2024, 11:22 AM UTC
Duration
51m
Affected: AskNicely Application
Timeline · 4 updates
  1. investigating Jul 17, 2024, 10:30 AM UTC

    We are currently investigating this issue.

  2. identified Jul 17, 2024, 10:47 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 17, 2024, 11:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 17, 2024, 11:22 AM UTC

    This incident has been resolved. If you experience any issues, please clear your browser cache. If that does not resolve the issue, please contact AskNicely Support.

Read the full incident report →