AskNicely Outage History

AskNicely is up right now

AskNicely had 3 outages in the last 2 years totaling 1h 49m of downtime — averaging 0.1 incidents per month.

There were 3 AskNicely outages since March 5, 2026 totaling 1h 49m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.asknicely.com

Major July 2, 2026

US customers seeing Error 500

Detected by Pingoru
Jul 02, 2026, 12:40 AM UTC
Resolved
Jul 02, 2026, 01:00 AM UTC
Duration
20m
Affected: AskNicely Application
Timeline · 5 updates
  1. investigating Jul 02, 2026, 12:40 AM UTC

    We are currently investigating this issue.

  2. identified Jul 02, 2026, 12:41 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 02, 2026, 12:47 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jul 02, 2026, 12:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 02, 2026, 01:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 5, 2026

Error 500

Detected by Pingoru
May 05, 2026, 02:03 AM UTC
Resolved
May 05, 2026, 02:18 AM UTC
Duration
14m
Affected: AskNicely Application
Timeline · 5 updates
  1. investigating May 05, 2026, 02:03 AM UTC

    All sites are returning Error 500. Currently investigating

  2. identified May 05, 2026, 02:10 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 05, 2026, 02:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 05, 2026, 02:16 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 05, 2026, 02:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 5, 2026

Increased error rate of email/SMS workflows, review link tracking, and survey responses

Detected by Pingoru
Mar 05, 2026, 09:53 AM UTC
Resolved
Mar 05, 2026, 11:07 AM UTC
Duration
1h 14m
Affected: AskNicely Application
Timeline · 4 updates
  1. investigating Mar 05, 2026, 09:53 AM UTC

    We are currently investigating this issue.

  2. identified Mar 05, 2026, 10:13 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 05, 2026, 10:50 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 05, 2026, 11:07 AM UTC

    This incident has been resolved.

Read the full incident report →