AskNicely experienced a minor incident on May 16, 2018 affecting AskNicely Application, lasting 4h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring May 16, 2018, 05:44 PM UTC
We are seeing 500 server errors related to NGINX. We are investigating and monitoring.
- monitoring May 16, 2018, 05:44 PM UTC
We are continuing to monitor for any further issues.
- monitoring May 16, 2018, 05:55 PM UTC
We have restarted Nginx and all metrics are now nominal. We will investigate further, continue to monitor. We have an error message that most likely requires a small nginx.config change to prevent this happening in the future. Engineers were alerted within 1 minutes of the first 500 errors. Site was restored to health in approx 10 - 15 minutes. Sorry for this outage. Your friendly engineering team.
- monitoring May 16, 2018, 05:56 PM UTC
We are continuing to monitor for any further issues.
- monitoring May 16, 2018, 06:09 PM UTC
We are continuing to monitor for any further issues.
- resolved May 16, 2018, 10:18 PM UTC
This incident has been resolved.