AskNicely incident

Surveys not loading for some users

Major Resolved View vendor source →

AskNicely experienced a major incident on June 24, 2024 affecting AskNicely Application, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2024, 02:43 PM UTC
Resolved
Jun 24, 2024, 03:58 PM UTC
Duration
1h 14m
Detected by Pingoru
Jun 24, 2024, 02:43 PM UTC

Affected components

AskNicely Application

Update timeline

  1. investigating Jun 24, 2024, 02:43 PM UTC

    We are investigating reports of surveys not loading.

  2. identified Jun 24, 2024, 03:13 PM UTC

    We have identified a possible cause of surveys not displaying to respondents and are currently deploying a change for remediation.

  3. monitoring Jun 24, 2024, 03:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 24, 2024, 03:58 PM UTC

    This incident has been resolved.