AskNicely incident

Investigating increased error rates for US clients.

Major Resolved View vendor source →

AskNicely experienced a major incident on September 9, 2024 affecting AskNicely Application, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2024, 03:36 PM UTC
Resolved
Sep 09, 2024, 03:56 PM UTC
Duration
20m
Detected by Pingoru
Sep 09, 2024, 03:36 PM UTC

Affected components

AskNicely Application

Update timeline

  1. investigating Sep 09, 2024, 03:36 PM UTC

    We are currently investigating this issue.

  2. identified Sep 09, 2024, 03:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 09, 2024, 03:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 09, 2024, 03:56 PM UTC

    This incident has been resolved.