AskNicely incident

Investigating increased error rates for US clients

Major Resolved View vendor source →

AskNicely experienced a major incident on September 11, 2024 affecting AskNicely Application, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2024, 04:35 AM UTC
Resolved
Sep 11, 2024, 05:33 AM UTC
Duration
57m
Detected by Pingoru
Sep 11, 2024, 04:35 AM UTC

Affected components

AskNicely Application

Update timeline

  1. investigating Sep 11, 2024, 04:35 AM UTC

    We are currently investigating this issue.

  2. identified Sep 11, 2024, 04:46 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 11, 2024, 04:51 AM UTC

    A fix has been implemented and we are monitoring the results

  4. resolved Sep 11, 2024, 05:33 AM UTC

    This incident has been resolved.