AskNicely incident

Some US hosted customers are currently getting 404 and 500 errors when trying to access AskNicely

Major Resolved View vendor source →

AskNicely experienced a major incident on October 2, 2024 affecting AskNicely Application, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2024, 02:42 PM UTC
Resolved
Oct 02, 2024, 03:02 PM UTC
Duration
19m
Detected by Pingoru
Oct 02, 2024, 02:42 PM UTC

Affected components

AskNicely Application

Update timeline

  1. investigating Oct 02, 2024, 02:42 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 02, 2024, 02:56 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 02, 2024, 02:56 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Oct 02, 2024, 02:57 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Oct 02, 2024, 02:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Oct 02, 2024, 03:02 PM UTC

    This incident has been resolved.