AskNicely incident

Application Unavailable for some US customers

Major Resolved View vendor source →

AskNicely experienced a major incident on October 15, 2024 affecting AskNicely Application, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2024, 03:30 PM UTC
Resolved
Oct 15, 2024, 04:33 PM UTC
Duration
1h 2m
Detected by Pingoru
Oct 15, 2024, 03:30 PM UTC

Affected components

AskNicely Application

Update timeline

  1. investigating Oct 15, 2024, 04:12 PM UTC

    We are currently investigating unavailability in our application for some US customers.

  2. identified Oct 15, 2024, 04:13 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 15, 2024, 04:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 15, 2024, 04:33 PM UTC

    This incident has been resolved.