Aruba Networks incident

*.silverpeak.cloud DNS outage

Resolved after 7 hours 54 minutes, affecting Cloud Portal Front End and Orchestrator As a Service(Northern Virginia) and 1 more, on November 15, 2021.

resolved Nov 18, 2021, 09:16 PM UTC

On November 15th, 2021 from about 5:35 AM PST to 7:35 AM PST, Silver Peak Cloud Services were not accessible due to an internal DNS outage.The outage was caused by HPE and Silver Peak systems DNS integration due to an operator error. All domain names with *.silverpeak.cloud were affected. The issue was corrected at 7:29 AM PST. We sincerely apologize for the inconvenience this might have caused.

Started: Nov 15, 2021, 05:35 AM UTC
Resolved: Nov 15, 2021, 01:30 PM UTC
Duration: 7h 54m
Detected by Pingoru: Nov 15, 2021, 05:35 AM UTC

Affected components

Cloud Portal Front EndOrchestrator As a Service(Northern Virginia)Orchestrator Service Provider(Northern Virginia)Orchestrator Global Enterprise(Northern Virginia)SP IPSLAOrchestrator As a Service(Frankfurt)Orchestrator Service Provider(Frankfurt)Orchestrator Global Enterprise(Frankfurt)

Update timeline

resolved Nov 18, 2021, 09:16 PM UTC

On November 15th, 2021 from about 5:35 AM PST to 7:35 AM PST, Silver Peak Cloud Services were not accessible due to an internal DNS outage.The outage was caused by HPE and Silver Peak systems DNS integration due to an operator error. All domain names with *.silverpeak.cloud were affected. The issue was corrected at 7:29 AM PST. We sincerely apologize for the inconvenience this might have caused.

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