Aruba Networks incident

Multiple customers are reporting issues authenticating credentials on Orchestrator

Resolved after 28 minutes, affecting Cloud Portal Front End and Orchestrator As a Service(Northern Virginia) and 1 more, on October 20, 2023.

monitoring Oct 20, 2023, 06:06 PM UTC

We are currently monitoring the issue and hope to resolve it quickly.

Started: Oct 20, 2023, 05:48 PM UTC
Resolved: Oct 20, 2023, 06:16 PM UTC
Duration: 28m
Detected by Pingoru: Oct 20, 2023, 05:48 PM UTC

Affected components

Cloud Portal Front EndOrchestrator As a Service(Northern Virginia)Orchestrator Service Provider(Northern Virginia)Orchestrator Global Enterprise(Northern Virginia)Cloud Portal ZTPOrchestrator As a Service(Frankfurt)Orchestrator Service Provider(Frankfurt)Orchestrator Global Enterprise(Frankfurt)Orchestrator As a Service(Ohio)Orchestrator Service Provider(Ohio)

Update timeline

investigating Oct 20, 2023, 05:48 PM UTC

We're currently investigating an issue that is preventing users from logging onto Cloud Orchestrator, as well as downloading software. We hope to resolve this issue quickly.
identified Oct 20, 2023, 05:59 PM UTC

We have identified the issue preventing users from logging into Cloud Orchestrator and downloading software and are working to resolve it.
monitoring Oct 20, 2023, 06:06 PM UTC

We are currently monitoring the issue and hope to resolve it quickly.
resolved Oct 20, 2023, 06:16 PM UTC

The issue that was identified has now been fully resolved.

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