Aruba Networks incident

Multiple customers are reporting issues authenticating credentials on Orchestrator

Resolved after 13 hours 6 minutes, affecting Orchestrator As a Service(Northern Virginia) and Orchestrator Service Provider(Northern Virginia) and 1 more, on August 29, 2024.

monitoring Aug 30, 2024, 05:15 AM UTC

We are currently monitoring the issue and hope to resolve it quickly.

Started: Aug 29, 2024, 04:10 PM UTC
Resolved: Aug 30, 2024, 05:17 AM UTC
Duration: 13h 6m
Detected by Pingoru: Aug 29, 2024, 04:10 PM UTC

Affected components

Orchestrator As a Service(Northern Virginia)Orchestrator Service Provider(Northern Virginia)Orchestrator Global Enterprise(Northern Virginia)Orchestrator As a Service(Frankfurt)Orchestrator Service Provider(Frankfurt)Orchestrator Global Enterprise(Frankfurt)Orchestrator As a Service(Ohio)Orchestrator Service Provider(Ohio)Orchestrator Global Enterprise(Ohio)Orchestrator As a Service(Mumbai)

Update timeline

investigating Aug 30, 2024, 05:10 AM UTC

We're currently investigating an issue that is preventing users from logging onto Cloud Orchestrator, as well as downloading software. We hope to resolve this issue quickly. Issue started around 9:10 PM PST
identified Aug 30, 2024, 05:14 AM UTC

We have identified the issue preventing users from logging into Cloud Orchestrator and downloading software and are working to resolve it.
monitoring Aug 30, 2024, 05:15 AM UTC

We are currently monitoring the issue and hope to resolve it quickly.
resolved Aug 30, 2024, 05:17 AM UTC

The issue that was identified has now been fully resolved.

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