Aruba Networks incident

Multiple customers are reporting issues authenticating credentials on Orchestrato

Resolved after 46 minutes, affecting Orchestrator As a Service(Northern Virginia) and Orchestrator Service Provider(Northern Virginia) and 1 more, on September 16, 2024.

identified Sep 16, 2024, 03:16 AM UTC

We have identified the issue preventing users from logging into Cloud Orchestrator and downloading software and are working to resolve it.

Started: Sep 16, 2024, 02:30 AM UTC
Resolved: Sep 16, 2024, 03:17 AM UTC
Duration: 46m
Detected by Pingoru: Sep 16, 2024, 02:30 AM UTC

Affected components

Orchestrator As a Service(Northern Virginia)Orchestrator Service Provider(Northern Virginia)Orchestrator Global Enterprise(Northern Virginia)Orchestrator As a Service(Frankfurt)Orchestrator Service Provider(Frankfurt)Orchestrator Global Enterprise(Frankfurt)Orchestrator As a Service(Ohio)Orchestrator Service Provider(Ohio)Orchestrator Global Enterprise(Ohio)Orchestrator As a Service(Mumbai)

Update timeline

investigating Sep 16, 2024, 03:15 AM UTC

We're currently investigating an issue that is preventing users from logging onto Cloud Orchestrator, as well as downloading software. We hope to resolve this issue quickly.
identified Sep 16, 2024, 03:16 AM UTC

We have identified the issue preventing users from logging into Cloud Orchestrator and downloading software and are working to resolve it.
resolved Sep 16, 2024, 03:17 AM UTC

The issue that was identified has now been fully resolved.

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