Aruba Networks incident

Multiple customers are reporting issues authenticating credentials on Orchestrator

Resolved after 1 hour 45 minutes, affecting Orchestrator As a Service(Northern Virginia) and Orchestrator Service Provider(Northern Virginia) and 1 more, on May 22, 2025.

monitoring May 22, 2025, 09:47 PM UTC

We are currently monitoring the issue and hope to resolve it quickly.

Started: May 22, 2025, 03:00 PM UTC
Resolved: May 22, 2025, 04:45 PM UTC
Duration: 1h 45m
Detected by Pingoru: May 22, 2025, 03:00 PM UTC

Affected components

Orchestrator As a Service(Northern Virginia)Orchestrator Service Provider(Northern Virginia)Orchestrator Global Enterprise(Northern Virginia)Orchestrator As a Service(Frankfurt)Orchestrator Service Provider(Frankfurt)Orchestrator Global Enterprise(Frankfurt)Orchestrator As a Service(Ohio)Orchestrator Service Provider(Ohio)Orchestrator Global Enterprise(Ohio)Orchestrator As a Service(Mumbai)

Update timeline

investigating May 22, 2025, 09:46 PM UTC

We're currently investigating an issue that is preventing users from logging onto Cloud Orchestrator, as well as downloading software. We hope to resolve this issue quickly.
identified May 22, 2025, 09:46 PM UTC

We have identified the issue preventing users from logging into Cloud Orchestrator and downloading software and are working to resolve it.
identified May 22, 2025, 09:46 PM UTC

We are continuing to work on a fix for this issue.
monitoring May 22, 2025, 09:47 PM UTC

We are currently monitoring the issue and hope to resolve it quickly.
resolved May 22, 2025, 09:47 PM UTC

The issue that was identified has now been fully resolved.

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