Aruba Networks incident

Multiple customers are reporting issues authenticating credentials on Orchestrator

Resolved after 13 hours 33 minutes, affecting Orchestrator As a Service(Northern Virginia) and Orchestrator Service Provider(Northern Virginia) and 1 more, on September 26, 2025.

monitoring Sep 26, 2025, 06:32 PM UTC

We are currently monitoring the issue and hope to resolve it quickly.

Started: Sep 26, 2025, 10:00 AM UTC
Resolved: Sep 26, 2025, 11:34 PM UTC
Duration: 13h 33m
Detected by Pingoru: Sep 26, 2025, 10:00 AM UTC

Affected components

Orchestrator As a Service(Northern Virginia)Orchestrator Service Provider(Northern Virginia)Orchestrator Global Enterprise(Northern Virginia)Orchestrator As a Service(Frankfurt)Orchestrator Service Provider(Frankfurt)Orchestrator Global Enterprise(Frankfurt)Orchestrator As a Service(Ohio)Orchestrator Service Provider(Ohio)Orchestrator Global Enterprise(Ohio)Orchestrator As a Service(Mumbai)

Update timeline

investigating Sep 26, 2025, 06:31 PM UTC

We're currently investigating an issue that is preventing users from logging onto Cloud Orchestrator, as well as downloading software. We hope to resolve this issue quickly.
identified Sep 26, 2025, 06:31 PM UTC

We have identified the issue preventing users from logging into Cloud Orchestrator and downloading software and are working to resolve it.
monitoring Sep 26, 2025, 06:32 PM UTC

We are currently monitoring the issue and hope to resolve it quickly.
resolved Sep 26, 2025, 11:34 PM UTC

The issue that was identified has now been fully resolved.

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