Artsy incident
Transactional emails may be delayed or unavailable due to Sendgrid outage
Resolved after 2 hours 29 minutes, affecting Artsy for iPhone and E-commerce and 1 more, on July 28, 2020.
Sendgrid has implemented a fix and is monitoring on their end. After investigating, we do not believe any emails to Artsy users were dropped, though some may have been delayed.
Affected components
Update timeline
- investigating Jul 28, 2020, 05:33 PM UTC
Sendgrid, which we use to send transactional emails, is experiencing degraded service: https://status.sendgrid.com/ We're investigating to determine the full impact on Artsy systems
- monitoring Jul 28, 2020, 06:57 PM UTC
Sendgrid has updated their status page and notes that some mail may be stuck waiting for delivery but that most functionality should be operational: https://status.sendgrid.com/ We believe that emails are working as expected but are still unable to log in to Sendgrid to verify.
- resolved Jul 28, 2020, 08:03 PM UTC
Sendgrid has implemented a fix and is monitoring on their end. After investigating, we do not believe any emails to Artsy users were dropped, though some may have been delayed.
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