Resolved after 20 hours 29 minutes, affecting Artsy for iPhone and Artsy for Android, on February 17, 2023.
The hotfix is now live and this issue is resolved, users should update the app as soon as possible.
Affected components
Artsy for iPhoneArtsy for Android
Update timeline
- investigating Feb 17, 2023, 06:43 PM UTC
We are currently investigating an incident regarding new bidders unable to register for auctions due to phone validation errors.
- investigating Feb 17, 2023, 06:44 PM UTC
We are continuing to investigate this issue.
- identified Feb 17, 2023, 07:03 PM UTC
We have identified the issue and are issuing a hotfix. In the meantime, bidders please navigate to artsy.net on your mobile browser to continue registration.
- resolved Feb 18, 2023, 03:12 PM UTC
The hotfix is now live and this issue is resolved, users should update the app as soon as possible.
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