Articulate incident

Articulate Systems Maintenance: Account Management and E-commerce

Minor Resolved View vendor source →

Articulate experienced a minor incident on February 11, 2026 affecting Account Management, lasting 1h 56m. The incident has been resolved; the full update timeline is below.

Started
Feb 11, 2026, 05:45 PM UTC
Resolved
Feb 11, 2026, 07:41 PM UTC
Duration
1h 56m
Detected by Pingoru
Feb 11, 2026, 05:45 PM UTC

Affected components

Account Management

Update timeline

  1. investigating Feb 11, 2026, 05:45 PM UTC

    We are currently investigating an issue where customers are unable to buy new subscriptions or add seats to your existing subscription. We'll will update as soon as we have more information.

  2. monitoring Feb 11, 2026, 06:26 PM UTC

    The issue has been resolved. Customers can now complete new purchases and update existing subscriptions without any problems. We’re continuing to monitor the system to make sure everything remains stable.

  3. resolved Feb 11, 2026, 07:41 PM UTC

    This is has been resolved and purchasing is now fully functional.