Arkose Labs experienced a minor incident on October 20, 2025 affecting North Virginia Healthcheck, lasting 12h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 08:10 AM UTC
AWS service is having issues. We are failing over affected services.
- monitoring Oct 20, 2025, 08:45 AM UTC
We’re currently experiencing service interruptions due to an ongoing AWS outage. Our team has initiated failover procedures to minimize impact and restore functionality as quickly as possible. We’re monitoring the situation closely and will provide updates as AWS works toward resolution.
- monitoring Oct 20, 2025, 10:18 AM UTC
We are currently observing improvements in the affected services. We are continuing to actively monitor an ongoing AWS service disruption affecting regions in the Eastern part of the US; we have successfully failed over the majority of our services to alternate infrastructure and will provide another update when full service restoration occurs.
- monitoring Oct 20, 2025, 11:36 AM UTC
Though we are seeing consistent improvements, AWS is still working on fixing issues, we will update once we have information on full resolution.
- monitoring Oct 20, 2025, 12:23 PM UTC
We are currently operating in a failed-over state due to ongoing AWS service disruptions in the US-EAST-1 region; we will continue monitoring recovery progress and initiate failback procedures once AWS confirms full service restoration and stability. Services should be operating normally, however in elevated status condition until all normal AWS region services recover.
- resolved Oct 21, 2025, 01:25 AM UTC
This incident has been resolved.