Arkose Labs incident

EU-WEST-1: Potential degradation of Arkose Services

Notice Resolved View vendor source →

Arkose Labs experienced a notice incident on May 12, 2026 affecting Ireland Healthcheck, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 10:54 PM UTC
Resolved
May 13, 2026, 12:05 AM UTC
Duration
1h 10m
Detected by Pingoru
May 12, 2026, 10:54 PM UTC

Affected components

Ireland Healthcheck

Update timeline

  1. investigating May 12, 2026, 10:54 PM UTC

    We are currently investigating an issue affecting the Device ID service. The degradation is caused by an infrastructure problem with a third-party cloud provider, impacting service availability in EU-WEST-1. Our team has identified the affected resources and is actively working on remediation. All other services remain unaffected. We will provide a further update as the situation progresses.

  2. identified May 12, 2026, 11:51 PM UTC

    Device ID service has returned to normal operation in EU-WEST-1. We are continuing to monitor service stability while we await full mitigation. All other services remain unaffected. We will provide a further update once the issue is fully resolved.

  3. resolved May 13, 2026, 12:05 AM UTC

    As of 23:48 UTC on 12 May 2026, the Device ID service has been restored and is operating normally.