Argyle incident

Elevated error rate for some endpoints

Major Resolved View vendor source →

Argyle experienced a major incident on September 1, 2026 affecting API and Payroll and 1 more component, lasting 2h 19m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 03:09 PM UTC
Resolved
Sep 01, 2026, 05:28 PM UTC
Duration
2h 19m
Detected by Pingoru
Sep 01, 2026, 03:09 PM UTC

Affected components

APIPayrollConsoleEncompass

Update timeline

  1. identified Sep 01, 2026, 03:09 PM UTC

    Paystubs endpoint is currently unavailable. We have identified the cause as a vendor incident. We are working on potential fixes.

  2. identified Sep 01, 2026, 03:30 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Sep 01, 2026, 03:34 PM UTC

    The paystubs endpoint has been restored by shifting traffic to unaffected zones. The underlying vendor incident is still ongoing, but at this point the only remaining impact is slightly elevated data processing latency. We will continue to monitor and provide updates as the vendor incident progresses.

  4. monitoring Sep 01, 2026, 04:17 PM UTC

    The vendor has confirmed the incident is resolved for the region we operate in. All affected endpoints, including paystubs, are back to normal error rates and data processing latency has recovered. We are monitoring to confirm full stability before closing this incident.

  5. resolved Sep 01, 2026, 05:28 PM UTC

    All affected endpoints are fully operational and the vendor incident is resolved for our region. This incident is now resolved. Thank you for your patience.