Arduino incident

IoTCloud service is not responsive, some IoT devices are unable to connect

Resolved after 12 hours 28 minutes, affecting IoT Cloud UI and Dashboards and Device connectivity, on September 12, 2023.

identified Sep 12, 2023, 07:54 PM UTC

A remediation has been applied, currently the system appears operational, we will continue monitoring.

Started
Sep 12, 2023, 05:46 PM UTC
Resolved
Sep 13, 2023, 06:14 AM UTC
Duration
12h 28m
Detected by Pingoru
Sep 12, 2023, 05:46 PM UTC

Affected components

IoT Cloud UI and DashboardsDevice connectivity

Update timeline

  1. investigating Sep 12, 2023, 05:46 PM UTC

    We are currently investigating the issue

  2. identified Sep 12, 2023, 07:46 PM UTC

    We have identified the root cause and we are applying remediations

  3. identified Sep 12, 2023, 07:54 PM UTC

    A remediation has been applied, currently the system appears operational, we will continue monitoring.

  4. resolved Sep 13, 2023, 06:14 AM UTC

    The incident has been resolved

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