Arduino incident
Partial degradation for Trigger functionality on Arduino Cloud
Resolved after 1 day, affecting IoT Cloud UI and Dashboards, on December 19, 2023.
The solution has been applied and the system behavior is now back to normal.
Affected components
Update timeline
- investigating Dec 19, 2023, 01:43 PM UTC
A percentage of users are unable to access Trigger page to create new Triggers. Investigation in progress.
- investigating Dec 19, 2023, 04:46 PM UTC
We are continuing to investigate the issue
- investigating Dec 19, 2023, 08:07 PM UTC
Investigation still in progress. Only some user accounts are affected by the problem.
- investigating Dec 20, 2023, 07:14 AM UTC
We are investigating the issue. Some users resolved it by starting a fresh session and with new login. While we find a complete solution, this workaround might be a useful resource.
- identified Dec 20, 2023, 10:17 AM UTC
The root cause has been identified and we are applying a solution
- monitoring Dec 20, 2023, 10:18 AM UTC
The solution has been applied and the system behavior is now back to normal.
- resolved Dec 20, 2023, 02:16 PM UTC
The incident is stably resolved now
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